AMS’ experienced team of Customer Services Managers (CSMs) provides courts, probation departments, and supervising agencies with an extraordinary level of service that is unsurpassed in the alcohol testing industry. Our highly-trained professional staff is the critical link between the offender and our Service Provider/direct agency network that manages their respective SCRAM programs at the local level.
Our CSMs are highly responsive, friendly, and dedicated to providing a quality level of service. Some of their support responsibilities include:
- Monitoring web-based results in SCRAMNet on offender alcohol consumption patterns
- Analyzing and interpreting the data received from the SCRAM bracelet to verify:
- Drinking events
- Tamperings
- Removal attempts
- Reporting any violations to the local Service Provider or direct agency, who would then contact the appropriate supervising authority to make sanction determinations
- Developing comprehensive offender reports for use by judges, probation, and parole officers
- Confirming alerts through a court-tested process
- Conducting training sessions for AMS Service Providers
Each day, AMS Customer Services Managers provide our Service Providers and direct agency users with a Daily Action Plan (DAP) on each offender who requires special action or attention for that particular day. This report – generated on an exception basis to streamline workload requirements – shows only those offenders who:
- Consumed alcohol
- Tampered with the device
- Showed environmental interferrent activity
- Attempted to remove the SCRAM bracelet
- Had equipment issues (low battery, etc.)
