Have a question? AMS has compiled a list of the most commonly-asked questions that we receive from SCRAMx clients. If you experience any issues outside of these or have additional questions, please call your SCRAMx Service Provider.
Typically, courts and agencies have a specific authorized SCRAMx Service Provider they work with. If the court did not provide you with a location, use AMS’ locate a provider inquiry form, and a SCRAMx representative will email you with contact information for your assigned provider.
No. You may voluntarily participate in the SCRAMx program to prove sobriety or for other reasons. To get information on how to get enrolled in a voluntary SCRAMx program, call your local SCRAMx Service Provider.
Typically, SCRAMx providers charge a one-time installation fee, plus you will also pay a daily monitoring fee. SCRAMx programs are flexible, diverse and can have a variety of pricing models. Please contact your SCRAMx provider for more information on their specific costs.
When the SCRAMx bracelet takes a reading every 30 minutes, a light buzzing sound can be heard but is discreet.
No. Do not submerge the SCRAMx bracelet in water. Showers are the only permitted bathing method. If you submerge the SCRAMx bracelet in water, it will be flagged as an ‘attempt to defeat’ the bracelet and will be handled in the same manner as a tamper or obstruction. You will also be held financially liable for any damages caused by submerging or damaging the SCRAMx bracelet.
The SCRAMx system will work best with an analog phone line, but here is some information if your phone system is different:
Please contact your service provider for more information.
Do not use or possess any product containing alcohol, including (but not limited to): mouthwash, medicinal alcohol, household cleaners and disinfectants, lotions, body washes, perfumes, colognes, or other hygiene products that contain alcohol. No products other than soap and water should be used on the skin around the bracelet. For more information on specific products, please contact your SCRAMx provider.
Before traveling, always contact your supervising agent. It’s a good idea to carry your court paperwork with you to indicate your participation in the SCRAMx program. When passing through security, inform TSA that you are wearing an electronic monitoring device you cannot take off. The TSA agent may “swab” the bracelet and test it. However, you should be permitted to pass through security with the SCRAMx bracelet.
If you are scheduled for an MRI, please contact your supervising agent prior to the appointment and make arrangements to have the SCRAMx bracelet removed prior to the MRI procedure. Your agent may require an alternate method of alcohol monitoring during the time SCRAMx is removed.
If you experience communication issues between your SCRAMx bracelet and the base station, please contact your SCRAMx provider immediately.
When data is received from the SCRAMx base station, it is stored in SCRAMNET, the web-based application managed by AMS where data is collected, analyzed, and maintained in a secure, central location. When the system generates an alcohol alert, a team of trained data analysts may also conduct a thorough and strict review process to further examine the data before confirming the event. If an alert is confirmed, your supervising agent will be notified immediately and will hold you accountable with swift and certain consequences.